Why can't I fix my Fitbit device?

ClosedTroubleshooting steps for Fitbit Charge 4

Requirements

  1. Make sure you have the following:
    1. Charge iv charging cablevision that came in the box with your device.
    2. UL-certified wall charger. Note: Don't plug the charging cable into a reckoner or USB hub for these troubleshooting steps.
  2. Before getting started, make certain your device is continued deeply to the charging cable:
    1. Clip the end of the charging cable to the port on the back of Accuse four.
    2. Make sure the pins on the charging clip lock securely with the gold contacts on the back of the tracker.
    3. Make sure the device is centered in the charging cablevision and that the button on the side of Charge four is visible through the side of the clip.
    4. When the connection is secure, Charge 4 vibrates, and a battery icon appears on the screen. Annotation: You may have to adjust the tracker into the correct position in the charging cable.

Troubleshooting

ClosedI can't ready Charge 4: The screen is blank and the tracker won't plow on

  1. Connect Charge 4 to the charging cable, making certain the connection is secure, as described above.
  2. Plug the charging cable into the USB port on a UL-certified USB wall charger.
  3. If yous don't see a smiley face up or the Fitbit logo on the screen later 5 seconds:
    1. Remove Charge iv from the charging cable, then place it in the charging cable over again. Make sure the connexion is secure, equally described to a higher place.
    2. Try a different wall charger.
    3. Make certain the device is securely in the charging cable and restart Charge 4:
      1. Press and hold the button on the side of Charge four for at least 10 seconds. When a smiley face appears on the screen, release the button. Note: The device vibrates when you lot press or release the button.
      2. If you don't see a smiley face up after ten seconds, arrange the position of the device in the charging cablevision, verifying information technology'south deeply in place. Try holding the button over again for 10 seconds or until the smiley face appears. Annotation: If you nevertheless don't see a smiley face, wait 15 minutes earlier you try again.
      3. Afterward you run across the smiley face, wait for some other 10 seconds or until the Fitbit logo or clock face up appears.
        • If a clock face appears—Charge four is gear up and you can offset using information technology. For more information, see How do I get started with Fitbit Charge 4?
        • If the Fitbit logo appears—set upwards Charge 4. Note the device must exist charged to at least 50% to gear up it upward. For more than information, see How practise I set up my Fitbit device?
  4. If you still accept trouble, contact Customer Support.

ClosedI set up Charge 4 but can't encounter the clock face

  1. Check the Fitbit app to run across if Charge 4 is connected to your Fitbit business relationship:
    1. In the Fitbit app, tap the Today tab then your contour picture.
    2. Verify that you see the Accuse iv tile. If you don't see a Accuse 4 tile, follow steps nether I can't set Accuse iv: The screen is bare and the tracker won't turn on above.
  2. Remove Charge 4 from your business relationship.
    1. In the Fitbit app, tap the Today tab then your profile moving picture then Charge 4 tile.
    2. Detect the selection to remove the device from your business relationship.
  3. Remove Charge iv from your telephone's Bluetooth settings:
    1. On your phone, go to Settings then Bluetooth.
    2. Find Accuse 4 in the list, then observe the option to forget the device.
  4. Connect Charge 4 to the charging cable, making certain the connection is secure, as described in a higher place.
  5. Make sure the device is securely in the charging cable and restart Charge 4:
    1. Press and concur the button on the side of Accuse 4 for at least ten seconds. When a smiley face appears on the screen, release the button. Notation: The device vibrates when you printing or release the button.
    2. If you don't encounter a smiley confront after ten seconds, adjust the position of the device in the charging cable, verifying it'south securely in place. Try holding the button again for 10 seconds or until the smiley face up appears. Note: If you still don't encounter a smiley face, wait 15 minutes before you endeavour again.
    3. After you see the smiley face up, wait for some other 10 seconds or until the Fitbit logo appears.
  6. Set Charge 4 again. For more than information, come across How do I ready upwardly my Fitbit device?

ClosedTroubleshooting steps for all Fitbit devices

Connect your Fitbit device to the charger before you begin the setup process.

Note: For more than information well-nigh setting up Fitbit Ace or Fitbit Ace two, run into How do I set Fitbit Ace devices?

Requirements

  • The latest Fitbit devices require an iPhone or Android telephone. To verify that your telephone is compatible with the Fitbit app, visit fitbit.com/devices.
  • For sure Fitbit devices, you can simply connect i device to the same account. For more information, see Can I use more one Fitbit device with the same business relationship?

ClosedPhone or tablet

If yous're using the Fitbit app for iPhones and iPads, Android phones, or Windows 10 devices:

  • You followed the instructions for your device in How do I set up my Fitbit device? Note that you can't set your Fitbit device from your phone or tablet's Bluetooth screen; you must open up the Fitbit app and follow the on-screen instructions.
  • The software on your phone or tablet is upward to appointment. To run into if an update is waiting to be installed:
  • The Bluetooth setting on your phone or tablet is on. To find it:
  • (Android phones only) Double-bank check the post-obit information about your phone or tablet:
    • Your device is supported past the Fitbit app. For the latest list, go to fitbit.com/devices.
    • Your device doesn't take a set up or sync consequence listed on What should I know about using the Fitbit app on my Android phone?
    • Power Saving Mode is turned off on your device. This fashion often causes the device to disable Bluetooth.
    • You accept location services turned on and the Fitbit app has permission to access your location. For more information, run into Why is the Fitbit app prompting me to plow on location services?

ClosedMacs or Windows 8.1 computers

  • You followed the Mac or Windows 8.ane instructions in How practise I set my Fitbit device?
  • You run across an icon with the Fitbit logo located about the date and time on your calculator. This means the software required for setup is installed.
  • Your device is charged as described in How do I charge my Fitbit device?
  • (Mac just) If your computer has Bluetooth, go to your System Preferences and verify that it is turned on. Note that even when Bluetooth is on, the signal can occasionally be weak or problematic. When this happens, plug the wireless sync dongle into a USB port on your computer every bit shown. If your Mac doesn't take Bluetooth the dongle is required.
    Fitbit dongle being inserted into a USB port on a computer
  • (Windows but) The wireless sync dongle is plugged into a USB port on the computer.
  • If your device didn't come with a dongle and yous tin't utilise a telephone or tablet instead, contact Customer Support.
  • If the dongle is plugged in, your computer is able to recognize it. To check, on your computer notice and click the icon with a Fitbit logo. It is located nearly the appointment and time. If you lot encounter "USB Dongle Disconnected," try a different USB port.

Troubleshooting

ClosedTelephone or tablet

  1. Plough off Bluetooth on your phone; wait 10 seconds, and then turn information technology back on.
  2. Try setting up your device again.
  3. Turn your Fitbit device off and dorsum on. See How exercise I restart my Fitbit device?
  4. Turn your phone off and dorsum on.
  5. Try setting up your device over again. If you accept trouble connecting your lookout man to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?
  6. Endeavour setting upwards your device again.
  7. Remove all other Fitbit devices from your account and from the list of continued Bluetooth devices on your phone or tablet.
  8. Try setting up your device once again.
  9. Uninstall and reinstall the Fitbit app. Annotation: Earlier y'all uninstall the app, verify that your phone is running a supported version of Android Os. If your phone is on an older version, you won't be able to reinstall the app. For Bone requirements, see Fitbit-compatible devices.
  10. If you lot still can't gear up, please contact Customer Back up so nosotros can investigate.

ClosedWindows 10 computers

  1. Plow your Fitbit device off and back on using the instructions in How do I restart my Fitbit device?
  2. Endeavor setting upwardly your device again.
  3. If you tin can't set upwardly after the restart, remove all other Fitbit devices from your account and from the listing of continued Bluetooth devices on your estimator.
  4. If you even so can't gear up and a compatible phone or tablet isn't available, please contact Customer Support so we tin investigate.

ClosedMacs or Windows 8.1 computers

  1. Turn your Fitbit device off and back on using the instructions in How do I restart my Fitbit device?
  2. Try the setup process again:
    1. Click the icon with the Fitbit logo (located near the date and time on your computer).
    2. Click Open Master Carte.
    3. Click Set Upwards a New Fitbit Device.
    4. If the setup process failed last time after you created a Fitbit business relationship, click Existing User. Otherwise click New Fitbit User.
    5. Follow the on-screen instructions.
  3. If you can't set after the restart, remove all other Fitbit devices from your account.
  4. Try setting up your device over again.
  5. If you still can't set upwardly and a compatible phone or tablet isn't available, please contact Customer Support so nosotros can investigate.

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